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    FAQs

    How can I pay for my order?

    You can pay online via Paypal, credit card or simply cash upon delivery.

    Where is your store?

    We currently have a showroom in our Maadi studio that is open by appointment. Call or email us to book one! We also offer a free home trial service in Cairo where you can order several designs/sizes to try at home and see which one fits best.  You’re free to order whichever is suitable. Just send us an email, call at +201221190711 or direct message us to arrange your trial service right away.

    How can I wash my kilim?

    Hand wash or wash in tub with cold water and non-bleach gel detergent.  For stains scrub with gel detergent without using bleach or stain remover. Do not tumble dry. You can also send it to a professional carpet cleaner.

    Do you have gift cards?

    We do offer gift cards upon request. You can contact us and arrange that with our customer service team.

    Can I customize the standard colors or sizes on my kilim?

    Yes, we can customize the size or color of any of our designs. For custom size requests, find the ‘request custom size’ button on the product page above ‘size’. Please contact our customer service team for any color customization requests.

    What is your return policy?

    You can return or exchange your order in 14 days from the date of receipt and be fully refunded (excluding shipping cost) as long as items are in good condition.

    Any other questions?

    Drop us a line here!

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