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FAQs

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Orders

  • WHERE’S YOUR STORE?

    We're an online business so we have no physical store yet we offer a free home trial service in Cairo where you can order several designs/sizes to try at home to see which one fits best and you're free to order whichever is suitable. Just send us an email, call or direct message to arrange your trial service right away.

  • HOW CAN I WASH MY KILIM?

    Handwash cold with non-bleach detergent.
    For stains scrub with gel detergent without using bleach or stain remover.
    Do not tumble dry.
    You can also send it to any clothes/carpet cleaner and they're usually experienced with carpet/kilim cleaning.

  • DO YOU HAVE GIFT CARDS?

    We do gift cards upon request. You can contact us and arrange that with our customer service team.

  • CAN I CUSTOMIZE MY KILIM?

    We can customize the size or color of any of our designs.

  • WHAT'S YOUR RETURN PLOCIY?

    You can return or exchange your order in 14 days from the date of receipt and be fully refunded (excluding shipping cost) as long as items are in good condition.

Drop us a line!

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  • Whatsapp icon
    +201221190711
  • Phone icon
    +201221190711
  • Email icon
    info@kiliim.com

Follow us!

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    facebook.com/Kiliimegypt
  • Instagram icon
    @kiliim_egypt

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